Fast, friendly, and measurable support for your people and systems—clear SLAs, proactive monitoring, and security-first operations.
Proactive monitoring, patching, and clear runbooks stop issues before they hurt.
Friendly L1 agents, fast triage, and self-service knowledge base.
Hardening, EDR, backup checks, and least-privilege admin with approvals.
Password resets, access requests, email/VPN, printers, peripherals, MDM & onboarding.
Windows/macOS, patching, software packaging, EDR, encryption, device posture.
AD/Azure AD, DNS/DHCP, firewalls, Wi-Fi, virtualization, storage, backups & DR.
Microsoft 365/Google Workspace, Azure/AWS administration, cost & security guardrails.
EDR alerts, vulnerability remediation, phishing response, least-privilege approvals.
Line-of-business apps, SSO & licensing, release & configuration support, minor fixes.
Best for small teams
Growing organizations
Mission-critical ops
Asset & account inventory, baselines, playbooks, and tool integration.
Patch, backup, and alert hygiene; close high-risk gaps; quick wins.
Daily support, SLAs, change control, stakeholder updates & CSAT loops.
Quarterly reviews, roadmap items, automation & cost optimizations.
| Artifact | Description | Cadence/Format |
|---|---|---|
| Onboarding Pack | Contacts, runbooks, escalation matrix, asset baseline | PDF/Docs |
| SLA Dashboard | Tickets, response/resolve times, MTTR, CSAT | Live/Monthly |
| Patch & Backup Reports | Coverage, failures, exceptions & remediation | Weekly/CSV+PDF |
| Security Health | EDR alerts, vulnerabilities, phishing, actions | Monthly/Slides |
| Change & Release Log | Planned changes, approvals, impact & post-mortems | Tracker |
Pack of hours or incidents; great for small teams or seasonal peaks.
Per-user or per-device support with proactive operations and SLAs.
24×7 NOC/SOC integration, L3 engineering, and a Technical Account Manager.
Stability • 600 devices
MTTR reduced by 41% after patch & monitoring hygiene + new runbooks.
Service desk • 1.5k users
First-contact resolution up to 72% with knowledge base & agent coaching.
Security • multi-site
Ransomware risk lowered via EDR rollout, least-privilege, and backup drills.