Oracle EBS Support Services
Oracle E-Business Suite (EBS) support services provide comprehensive assistance for maintaining,
optimizing, and evolving Oracle EBS environments, encompassing both in-house and third-party options
for technical and functional support, lifecycle management, security, performance, and cloud migration.
Core Support Services Offered
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Technical Support:
Includes installation, database and server setup, troubleshooting, system error resolution,
and infrastructure maintenance to ensure high system availability and reliability.
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Functional Support:
Configuration and customization of modules such as Financials, Human Resources, and Supply Chain,
aligning EBS with business processes, and assisting end-user adoption.
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Performance Tuning:
Regular monitoring, SQL query optimization, resource allocation, and remedial actions to support
efficient operations and minimize downtime.
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Security Management:
User access control, role-based security, compliance, data protection, patching vulnerabilities,
and proactive security solutions are included.
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Reporting and Analytics:
Support configuring reporting tools, tailoring custom reports, and providing actionable business
intelligence using EBS data.
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License Management:
Guidance on licensing requirements, usage monitoring, compliance, and cost optimization in
partnership with Oracle or third-party providers.
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Cloud Transitioning:
Services for data cleansing, migration to Oracle Fusion Cloud, configuration comparison and
automation, and post-migration user support, ensuring a seamless upgrade path.
